Frequently asked questions

Sign in and open your Dashboard to get started, or choose Profile from the menu. Add your own name or a business name and contact email, with an optional description, phone number and website. You can edit these details later and upload, replace or remove an optional logo. Saving your profile does not publish your contact details.

No. You can browse MintKit's public pages, Explore and published storefronts without signing in. Sign in to manage your profile, edit your storefront or send feedback.

Your saved profile and storefront draft are not public by default. You choose what to include in your published storefront. Authorised MintKit administrators can manage account information, review feedback and handle storefront moderation, so private does not mean accessible only to you. MintKit automatically counts aggregate public page views when collection is on. Page views include repeat visits and reloads. No browser or session identifiers, fingerprints, full referrers, query strings or individual browsing histories are collected. A one-navigation Explore source hint adds to each storefront’s aggregate Explore arrivals; owners and authorised administrators can see that storefront’s totals. Random event tokens prevent retry duplicates for five minutes; daily totals are kept for 90 days and lifetime totals are retained. Approximate country is supplied through Cloudflare when enrichment is available. Cloudflare processes connection information, including IP addresses; MintKit retains country, approximate device and public-section aggregates, not raw connection addresses. New breakdowns cover up to 90 days from their own collection start. Do Not Track and Global Privacy Control disable enrichment while minimal aggregate page-view counting remains. Essential sign-in storage is separate.

A storefront is a website for presenting your business, products and services. In My Storefront, choose a template or start with a blank canvas. Add pages and sections, then personalise the text, images, colours, buttons and social links. Your profile is needed before you create a storefront.

Yes. You can use the editor on a phone or a computer, including adding pages and editing text, images and links. Preview offers desktop and mobile views so you can check your layout before publishing.

Save draft keeps your changes for later. Preview shows your current draft privately, including any unsaved edits. Neither updates the live storefront. When you are ready, save your draft and choose Publish for the first launch, or Publish changes to replace the live version. Preview does not save your edits for you.

Choose Unpublish in My Storefront. Your public pages become unavailable and the storefront is removed from Explore, while your saved draft stays available to edit and preview. You can publish it again at the same address when you are ready, provided it is not suspended.

An illustrative address is mintkit.co.uk/example-id/example-shop; this is not a real customer's address. MintKit generates the first part as a public account identifier, and you choose the last part, called the storefront slug. It is separate from your sign-in Account ID. You can edit the slug before first publication; the storefront address is fixed once you publish. Additional pages have their own links.

No. Show in Explore is optional and lets you list your published storefront in MintKit's directory. Turning it off removes the listing but leaves your published link public. Anyone with the link can still visit. Use Unpublish if you want the storefront to become unavailable.

Only after you enable Allow search engines to find this website in the publishing controls and publish. This is separate from Show in Explore. Turning it off leaves the public link usable; publish again to apply that choice. Search engines may take time to reflect changes.

Only if you deliberately include them in content you publish. Saving an email address, phone number or website in Profile does not put it on your storefront. In the editor, you can choose which profile contact details to add, or write your own contact text and links. Check Preview before you publish.

You can save artwork in Card Design Studio and create private Gift Card product templates with values, prices and validity. Controlled test-card issuance, delivery and redemption are available for testing. Commercial issuance, vouchers, tickets and NFT minting are planned.

Yes. Open Card Design Studio to create, edit, preview and save private card artwork. Use backgrounds, text, icons and your own images. Saved designs are artwork for future cards; they do not issue a card, accept payment or enable redemption.

MintKit checkout, payments and live-card redemption are not available yet. Scanning and redemption are limited to approved test cards. Your published storefront can present your products and services, but these transaction tools are still planned.

Choose Sign in to use Internet Identity. Use the same Internet Identity when you return to access your saved MintKit profile, storefront and feedback.

Some apps' built-in browsers may not support secure sign-in. When MintKit recognises one during a sign-in attempt, it offers guidance to continue in your browser. Use Open in Chrome on Android, the app's Open in browser option if available, or Copy link and paste it into your browser. Then select Sign in on MintKit. You can dismiss the guidance and keep browsing.

Yes. Use Sign out in the account menu or mobile navigation. Save your edits first, then sign back in with the same Internet Identity to return to your saved work.

Delete profile permanently removes your profile details, logo, storefront drafts, published website, storefront images and private products, including archived products and their unused artwork. Public links and the Explore listing stop working. Your MintKit account, sign-in history, feedback, permissions and Studio designs remain. You can create a new profile and reuse your storefront address, but shared links work again only after you publish the replacement. Deleted content cannot be restored.

No. Full MintKit account-data deletion is a separate action handled by authorised administrators; there is no self-service account-deletion button. Use Send feedback on your Dashboard to ask the team about it. Account-data deletion can also remove feedback and account records, while administrative audit records may be retained. It does not delete your Internet Identity.

Sign in and open My feedback on your Dashboard. Choose Send feedback to report a problem or share an idea. Open a conversation to read team replies and send your own while replies are enabled. History includes older, resolved and closed conversations. Your feedback stays with your MintKit account even if you delete your profile.

You can permanently delete ordinary feedback before the team has replied, changed its status or locked or unlocked replies. Deletion removes the whole conversation for everyone and cannot be undone. Once it has been handled, use Archive to keep it out of your Active view; Restore brings it back. Archiving your copy does not hide the team's copy. A new team reply or update brings it back to Active. Some older conversations can only be archived because their full history is unavailable. Moderation notices cannot be deleted, and a conversation about an active suspension cannot be archived until the hold is lifted.

A suspended storefront is unavailable to the public and cannot be published or listed in Explore. You can still edit, save and privately preview your draft. Open My Storefront to read the notice, then use Contact MintKit or View conversation to discuss it with the team and request a review.

A support email inbox is planned and is not available yet. For now, sign in and use Send feedback in My feedback on your Dashboard to contact the team and read their replies.